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GENERAL
SHIPPING & DELIVERY
FLORIST ARRANGED
GIFT BASKETS
GROWER FRESH |
1. Can my order be changed or cancelled once it has been placed?
If your order has not been released to the supplier we would be more than happy to make any changes or cancel the order. Changes cannot be made the day of shipping or delivery. During floral holidays we need to receive all changes or cancellations at least five business days prior to the delivery date. For inquiries regarding changes or cancellations we suggest sending an email or contacting our customer service department by calling 1-800-CUT-ROSE. top
2. Can I customize my order?
We are not able to process special requests. Please visit our online catalogue to view our available products. top
3. Will I get an order confirmation?
If you have provided us with a valid email address, you will receive an automated e-mail confirmation the day you place your order. If your order is placed after business hours, you will receive your confirmation on the next available business day. Your tracking number will follow closer to the actual date of shipping. Please note that if the order is held in your shopping cart and it is received after our supplier cut-off time, the order will not be processed and an email will be sent to you regarding the cancellation of the order on the next business day top
4. I placed my order and did not receive an email confirmation. What happened?
If you did not receive an email confirmation it is possible that the email address may have been entered incorrectly. It is also possible that the email bounced back because of a full mailbox or it entered a bulk folder or spam guard folder. If your order was placed after business hours, you will receive your confirmation the next available business day. top
5. What Credit Card types are accepted?
We accept Visa, MasterCard, Discover and American Express. top
6. Do you accept debit cards?
No. We accept Visa, Mastercard, Discover and American Express. top
7. When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged on the day of purchase. top
8. Can I send flowers anonymously?
We prefer that all orders have a signature on the personalized message, although it is ultimately your decision. If a recipient contacts our customer service department questioning the sender of the flowers, we are unable to reveal any sender information due to our privacy policy. top
9. Why can't I have flowers delivered on Sunday or Monday?
In order for our flowers to be of fresh quality,we require our flowers to be shipped by overnight courier. Our courier service does not ship packages on Saturday or Sunday for deliveries on Sunday and Monday. top
10. How far in advance can I place my order?
You can place your order up to 90 days in advance from the intended delivery date.top
11. Why am I unable to place two orders to go to one person and pay one shipping charge?
Each bouquet is shipped separately in a giftbox; therefore each box requires a separate shipping cost. In order for the multiple products to be sent, each order will have to be placed separately.top |
1. What information should be included when placing an order going to a hospital or large office complex?
Please include the following information: Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company please ensure the recipient is working on the day of delivery. top
2. Do you ship Internationally?
We currently do not deliver internationally. If you would like flowers delivered internationally, we suggest contacting a local florist who provides international service. top
3. Can I request a specific delivery time?
Delivery times are based upon the courier's scheduled routes. We are not able to specify or guarantee a delivery time. top
4. Do you deliver to Apartment Buildings?
Yes. When placing your order, be sure the apartment number is included in the address. Any omissions or errors may delay delivery a minimum of one additional business day. As most apartment buildings are secure, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery. top |
Florist Arranged products are available for Same Day delivery on Monday to Saturday if the order is placed before noon in the recipient's time zone. Orders going to Alaska must be placed before 3 pm EST. Florist Arranged products are not available for delivery in Hawaii, Nunavut, or the Northwest and Yukon Territories.
All Florist Arranged products will be delivered directly to the recipient from a local florist. There is a $9.95 service charge for all Florist Arranged deliveries.
1. Is there a shipping or delivery charge for Florist Arranged products?
There is a standard service charge of $9.95 for all Florist Arranged orders. top
2. Am I able to track my order to see when it's delivered?
We are not able to provide a tracking number for your order because the order is delivered by a local florist and not a courier. We do guarantee delivery on the date requested provided that complete and accurate address information is given. top
3. What happens if the recipient is not home when the florist delivers?
The florist may attempt to call the recipient prior to delivery to arrange a delivery time. If they do attempt delivery and the recipient isn't home, the florist may leave a note to have the recipient contact the florist or they may leave the flowers with a neighbor. top
4. Can I schedule a specific delivery time?
We are not able to schedule a specific delivery time. Most florists deliver during normal business hours so we recommend sending the flowers to the location where the recipient will be during the business day.top
5. Will the bouquet look exactly like the picture?
Due to various seasonal and regional conditions, the availability of some flowers may be limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact arrangement pictured or requested may not be available for delivery. In this event, the filling florist will deliver a similar container and flowers of equal or greater value. Every effort will be made to maintain the same size, shape, and overall color schemes of the arrangement you originally selected. In single variety arrangements, variety will take preference over color. top
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Gift Basket products are available for delivery throughout the United States and Canada. Gift baskets are securely wrapped and shipped with your personalized message to the recipient via courier.
1. What is the shipping charge for gift baskets?
The shipping charge is based on each individual gift basket size and order destination. The shipping charge will be detailed in the shopping cart. top
2. Are the gift baskets sent exactly as they are shown online?
Great care and attention is given to your order to ensure that it is as similar as possible to the requested item. However, we may be required to occasionally substitute certain products in the gift baskets due to availability. top
3. How will I know the Gift Basket has been delivered?
Once your order is processed and shipped you are sent a tracking number to the email address you submitted upon placing your order. You are able to track your delivery by using the tracking number from the email and going to the appropriate web site. The web site will give detailed information regarding your Gift Basket delivery. If you have questions regarding the delivery please contact the appropriate courier. They will have detailed information regarding the delivery. top |
All Grower Direct flower selections are shipped direct from our greenhouses via overnight delivery service. Each order is securely packaged in an attractive, insulated gift box to ensure that only the freshest possible product arrives at its destination.
1. Will the flowers come arranged?
Grower Fresh products are shipped directly from our greenhouse using an overnight courier service. Due to our packing method to accommodate courier service, bouquets do not come arranged as you would receive from a florist. top
2.Do my flowers come in a vase?
All Grower Direct flower selections are shipped direct from our greenhouses by overnight courier service. Each order is securely packaged in an attractive, insulated gift box to ensure that only the freshest possible product arrives at its destination. In order for the flowers to be shipped in a gift box, they are unable to come arranged inside the vase. When the recipient receives the flowers, they will be required to follow the instructions before arranging them in the vase. top
3. How do you package the flowers when a vase is included with the order?
The flowers and vase are sent in a high quality gift box. The flowers are wrapped in cellophane, put into the vase (no water is included), and then placed on its side in the gift box. Everything is secured, and an ice pack is included to keep the flowers at the optimum temperature. top
4. Why were thorns left on my roses?
We do not strip our Grower Fresh roses of thorns as it damages the stems and severely inhibits the vase life of the roses. Our 35 years of experience have shown us that removing the thorns frequently causes lesions, which create an 'air lock' in the stem and prevents water uptake. top
5. Are your roses fragrant?
Greenhouse roses are not as fragrant as roses grown outdoors, but do have a nice fragrance. top
6. Are your Grower Fresh roses the huge ones that I've seen in florists` shops?
You are probably referring to South American grown roses. While these roses may be larger in size, they do have a shorter life span. We ship only our freshly cut floral products to arrive at your door overnight. top
7. How will I know the flowers have been delivered?
Once your order is processed and shipped you are sent a tracking number to the email address you submitted upon placing your order. You are able to track your package by using the tracking number from the email and going to the appropriate web site. The web site will give detailed information regarding the status of your flowers. If you have questions regarding the flower delivery please contact the appropriate courier. top
8.What happens if the recipient is not present at the time of delivery?
We have a "signature release" which means that the package can be left without a signature if the courier deems it to be a safe location. This may not be the case for businesses, schools, apartments or hospitals where a signature may be required. top
9. Are your Roses open when they are shipped?
Our freshly harvested roses are barely beginning to open when we ship them. You will be able to enjoy seeing them open to their full maturity and beauty. top
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