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GENERAL
SHIPPING & DELIVERY
FLORIST ARRANGED
GIFT BASKETS
GROWER FRESH
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1. Can my order be changed or cancelled once it has
been placed?
If your order has not been released to the supplier we would be more than happy
to make any changes or cancel the order. Changes cannot be made the day of
shipping or delivery. During floral holidays we need to receive all
changes or cancellations at least five business days prior to the
delivery date. For inquiries regarding changes or cancellations we suggest
sending an email or contacting our customer service department by calling 1-800-CUT-ROSE.
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2. Can I customize my order?
We are not able to process special requests. Please visit our online
catalogue to view our available products. top
3. Will I get an order confirmation?
If you have provided us with a valid email address, you will receive an
automated e-mail confirmation the day you place your order. If your order is
placed after business hours, you will receive your confirmation on the next
available business day. Your tracking number will follow closer to the actual
date of shipping. Please note that if the order is held in your shopping cart
and it is received after our supplier cut-off time, the order will not be
processed and an email will be sent to you regarding the cancellation of the
order on the next business day top
4. I placed my order and did not receive an email confirmation. What happened?
If you did not receive an email confirmation it is possible that the email
address may have been entered incorrectly. It is also possible that the email
bounced back because of a full mailbox or it entered a bulk folder or spam
guard folder. If your order was placed after business hours, you will receive
your confirmation the next available business day. top
5. What Credit Card types are accepted?
We accept Visa, MasterCard, Discover and American Express. top
6. Do you accept debit cards?
No. We accept Visa, Mastercard, Discover and American Express. top
7. When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of
purchase online. If we receive verification of sufficient funds, your order
will be completed and transferred securely to us. Your account will be charged
on the day of purchase. top
8. Can I send flowers anonymously?
We prefer that all orders have a signature on the personalized message,
although it is ultimately your decision. If a recipient contacts our customer
service department questioning the sender of the flowers, we are unable to
reveal any sender information due to our privacy policy. top
9. Why can't I have flowers delivered on Sunday or Monday?
In order for our flowers to be of fresh quality,we require our flowers to be
shipped by overnight courier. Our courier service does not ship packages on
Saturday or Sunday for deliveries on Sunday and Monday. top
10. How far in advance can I place my order?
You can place your order up to 90 days in advance from the intended delivery
date.top
11. Why am I unable to place two orders to go to one person and pay one shipping
charge?
Each bouquet is shipped separately in a giftbox; therefore each box requires a
separate shipping cost. In order for the multiple products to be sent, each
order will have to be placed separately.top |
1. What information should be included when placing an
order going to a hospital or large office complex?
Please include the following information: Recipients First and Last Name,
Company or Hospital Name, Full Street Address, Floor Number and Room or Suite
Number. We strongly suggest contacting the Company or Hospital to find
out their policy on deliveries. For example, most courier deliveries are
required to go to the shipping and receiving department as the courier does not
have permission to deliver directly to the recipient. When sending to a
hospital, please ensure the patient will not be discharged from the hospital
prior to or on the day of the flower delivery. When sending to a company please
ensure the recipient is working on the day of delivery. top
2. Do you ship Internationally?
We currently do not deliver internationally. If you would like flowers
delivered internationally, we suggest contacting a local florist who provides
international service. top
3. Can I request a specific delivery time?
Delivery times are based upon the courier's scheduled routes. We are not able
to specify or guarantee a delivery time. top
4. Do you deliver to Apartment Buildings?
Yes. When placing your order, be sure the apartment number is included in the
address. Any omissions or errors may delay delivery a minimum of one additional
business day. As most apartment buildings are secure, the delivery person will
have to buzz the proper apartment to notify the recipient there is a delivery.
The delivery policy to apartment buildings in general is that there must be
someone at the apartment to successfully complete delivery. top |
Florist Arranged products are available for Same Day
delivery on Monday to Saturday if the order is placed before noon in the
recipient's time zone. Orders going to Alaska must be placed before 3 pm EST.
Florist Arranged products are not available for delivery in Hawaii, Nunavut, or
the Northwest and Yukon Territories.
All Florist Arranged products will be delivered directly to the recipient from
a local florist. There is a $9.95 service charge for all Florist Arranged
deliveries.
1. Is there a shipping or delivery charge for Florist Arranged products?
There is a standard service charge of $9.95 for all Florist Arranged orders.
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2. Am I able to track my order to see when it's delivered?
We are not able to provide a tracking number for your order because the order
is delivered by a local florist and not a courier. We do guarantee delivery on
the date requested provided that complete and accurate address information is
given. top
3. What happens if the recipient is not home when the florist delivers?
The florist may attempt to call the recipient prior to delivery to arrange a
delivery time. If they do attempt delivery and the recipient isn't home, the
florist may leave a note to have the recipient contact the florist or they may
leave the flowers with a neighbor. top
4. Can I schedule a specific delivery time?
We are not able to schedule a specific delivery time. Most florists deliver
during normal business hours so we recommend sending the flowers to the
location where the recipient will be during the business day.top
5. Will the bouquet look exactly like the picture?
Due to various seasonal and regional conditions, the availability of some
flowers may be limited in certain areas. Also, specific flower varieties or
colors may not be available for delivery on a specified day. Therefore, it is
possible that the exact arrangement pictured or requested may not be available
for delivery. In this event, the filling florist will deliver a similar
container and flowers of equal or greater value. Every effort will be made to
maintain the same size, shape, and overall color schemes of the arrangement you
originally selected. In single variety arrangements, variety will take
preference over color. top
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Gift Basket products are available for delivery
throughout the United States and Canada. Gift baskets are securely wrapped and
shipped with your personalized message to the recipient via courier.
1. What is the shipping charge for gift baskets?
The shipping charge is based on each individual gift basket size and order
destination. The shipping charge will be detailed in the shopping cart.
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2. Are the gift baskets sent exactly as they are shown online?
Great care and attention is given to your order to ensure that it is as similar
as possible to the requested item. However, we may be required to occasionally
substitute certain products in the gift baskets due to availability.
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3. How will I know the Gift Basket has been delivered?
Once your order is processed and shipped you are sent a tracking number to
the email address you submitted upon placing your order. You are able to track
your delivery by using the tracking number from the email and going to the
appropriate web site. The web site will give detailed information regarding
your Gift Basket delivery. If you have questions regarding the delivery please
contact the appropriate courier. They will have detailed information regarding
the delivery. top
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All Grower Direct flower selections are shipped direct
from our greenhouses via overnight delivery service. Each order is securely
packaged in an attractive, insulated gift box to ensure that only the freshest
possible product arrives at its destination.
1. Will the flowers come arranged?
Grower Fresh products are shipped directly from our greenhouse using an
overnight courier service. Due to our packing method to accommodate courier
service, bouquets do not come arranged as you would receive from a florist.
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2.Do my flowers come in a vase?
All Grower Direct flower selections are shipped direct from our greenhouses by
overnight courier service. Each order is securely packaged in an attractive,
insulated gift box to ensure that only the freshest possible product arrives at
its destination. In order for the flowers to be shipped in a gift box, they are
unable to come arranged inside the vase. When the recipient receives the
flowers, they will be required to follow the instructions before arranging them
in the vase. top
3. How do you package the flowers when a vase is included with the order?
The flowers and vase are sent in a high quality gift box. The flowers are
wrapped in cellophane, put into the vase (no water is included), and then
placed on its side in the gift box. Everything is secured, and an ice pack is
included to keep the flowers at the optimum temperature. top
4. Why were thorns left on my roses?
We do not strip our Grower Fresh roses of thorns as it damages the stems and
severely inhibits the vase life of the roses. Our 35 years of experience have
shown us that removing the thorns frequently causes lesions, which create an
'air lock' in the stem and prevents water uptake. top
5. Are your roses fragrant?
Greenhouse roses are not as fragrant as roses grown outdoors, but do have a
nice fragrance. top
6. Are your Grower Fresh roses the huge ones that I've seen in florists` shops?
You are probably referring to South American grown roses. While these roses
may be larger in size, they do have a shorter life span. We ship only our
freshly cut floral products to arrive at your door overnight. top
7. How will I know the flowers have been delivered?
Once your order is processed and shipped you are sent a tracking number to
the email address you submitted upon placing your order. You are able to track
your package by using the tracking number from the email and going to the
appropriate web site. The web site will give detailed information regarding the
status of your flowers. If you have questions regarding the flower delivery
please contact the appropriate courier. top
8.What happens if the recipient is not present at the time of delivery?
We have a "signature release" which means that the package can be left
without a signature if the courier deems it to be a safe location. This may not
be the case for businesses, schools, apartments or hospitals where a signature
may be required. top
9. Are your Roses open when they are shipped?
Our freshly harvested roses are barely beginning to open when we ship them.
You will be able to enjoy seeing them open to their full maturity and beauty.
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